1. Introduction
BlazeCrawl, Inc. ("we", "us", or "our") operates the BlazeCrawl platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name
- Payment Information: Billing address, payment method (processed by Stripe)
- API Credentials: API keys for accessing our services
2.2 Information We Collect Automatically
- Usage Data: API calls, features used, response times
- Log Data: IP address, browser type, operating system
- Cookies: See our Cookie Policy section below
2.3 Information from Third Parties
We may receive information from third parties such as authentication providers (Google, Okta) and payment processors (Stripe).
3. How We Use Your Information
- Provide and maintain our services
- Process payments and manage subscriptions
- Improve and personalize our services
- Communicate with you about updates and support
- Comply with legal obligations
4. Data Sharing and Disclosure
4.1 Service Providers
We share data with third-party service providers who help us operate our platform:
- Google Cloud Platform (infrastructure)
- Stripe (payment processing)
- OpenAI, Anthropic, Google Vertex AI (AI services)
- SendGrid (email delivery)
See our Sub-processors page for full details.
4.2 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- TLS 1.3 for data in transit
- AES-256 encryption at rest
- SSO + MFA for employee access
- Regular security audits
6. Data Retention
We retain data based on your subscription plan:
- Free: 30 days
- Starter: 90 days
- Pro: 1 year
- Scale: 2 years
- Enterprise: Contractual
Audit logs are retained for 7 years for compliance purposes.
7. Your Rights
Under GDPR and other regulations, you have the right to:
- Access: Request a copy of your data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request your data in a portable format
- Objection: Object to certain processing
Use our data export and data deletion endpoints, or contact privacy@blazecrawl.dev.
8. Cookie Policy
We use cookies for essential functionality and optional analytics. You can manage your cookie preferences at any time.
- Necessary: Required for the service to function
- Analytics: Help us understand how visitors use our site
- Marketing: Used for personalized advertisements
9. International Data Transfers
Your data may be transferred to and processed in the United States and other countries. We use Standard Contractual Clauses and the EU-US Data Privacy Framework for international transfers.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy periodically. We will notify you of any material changes via email or through our platform.
12. Contact Us
For questions about this policy, contact:
- General: privacy@blazecrawl.dev
- Security: security@blazecrawl.dev
- Legal: legal@blazecrawl.dev